Which of the following is an example of exceeding guest expectations?

Offering complimentary upgrades to guests is a prime example of exceeding guest expectations, as it goes above and beyond the standard level of service that guests typically anticipate. Guests usually book a room based on the category and features they select, so providing an unexpected upgrade enhances their experience by delivering added value and comfort. This gesture can foster goodwill, create memorable experiences, and encourage repeat business.

In contrast, providing a room with a standard view does not differentiate the service or exceed what is commonly expected; it merely meets the basic expectation. Ensuring room service is only available at certain hours restricts guests' convenience, making it less appealing and potentially frustrating. Similarly, limiting personal interaction with guests may lead to feelings of detachment or neglect, which does not resonate with the proactive service philosophy aimed at exceeding expectations.