Which of the following can increase guest satisfaction?

Providing consistent service quality is essential for enhancing guest satisfaction because it builds trust and reliability in the guest experience. When guests know they can expect a certain standard of service every time they interact with a hospitality establishment, it strengthens their confidence in the brand. Consistency in service can lead to repeat visits and positive word-of-mouth, as guests appreciate when their expectations are met or exceeded on each occasion.

In contrast, ignoring guest feedback can result in unresolved issues and dissatisfaction, as it signals to guests that their opinions and experiences are not valued. Reducing staff training programs can lead to inconsistencies in service quality, as untrained or poorly trained employees may not deliver the level of service that guests expect. Offering limited service options can restrict the personalization and customization that many guests desire, which could lead to lower overall satisfaction. Focusing on consistent service quality is therefore a key strategy for ensuring that guests feel valued and have positive experiences.