What skill is important for new staff to practice during onboarding?

Focusing on real-world interaction through role-playing during onboarding offers new staff practical experience that enhances their customer service skills. Role-playing scenarios allow employees to practice responding to various situations they might encounter in their roles, such as handling customer inquiries, managing complaints, and providing exceptional service. This hands-on practice fosters confidence and prepares them for real-life interactions with guests.

Engaging in role-play encourages communication, critical thinking, and adaptability, which are essential traits in the fast-paced environment of guest services. By simulating real-world situations, new staff can learn to apply theoretical knowledge in a controlled setting, leading to a smoother transition into their actual responsibilities.

While other skills, such as time management and the ability to work independently, are valuable, real-world interaction through role-playing is particularly important in onboarding since it directly addresses the interpersonal aspects of guest services that are crucial for success in the field.