What is an example of a proactive approach to guest service?

A proactive approach to guest service involves anticipating the needs of guests and providing assistance or services before they even have to ask for it. This not only enhances the guest experience but also demonstrates a high level of attentiveness and care from the service provider.

By anticipating what guests may require—whether it’s a complimentary beverage upon arrival, having room temperature adjusted, or suggesting local attractions based on their interests—staff can create a welcoming and memorable experience that exceeds expectations. This approach fosters a sense of value and appreciation, making guests feel important and understood.

The other choices focus on a more reactive style of service, where assistance is only given after a request is made, or services are provided uniformly without considering individual preferences and needs, which does not align with the proactive ethos of anticipating and fulfilling guest needs.