What does the term "front of house" refer to?

The term "front of house" refers specifically to the areas of a hospitality establishment that are accessible to guests. This includes spaces such as the lobby, reception desk, restaurant dining areas, and any other public spaces where guests interact with staff and services. The significance of "front of house" lies in its focus on direct guest interactions and the overall guest experience. This area is crucial for service delivery, as it sets the tone for guest satisfaction and helps create a welcoming atmosphere.

In contrast, areas that are not accessible to guests, such as maintenance and management offices, or departments responsible for administrative functions, would fall outside the scope of "front of house." These behind-the-scenes operations play essential roles in supporting guest services but do not directly interface with guests, highlighting the distinction between public-facing and operational spaces in hospitality establishments.