True or False: When guests serve themselves, they may be helping the organization to save on its labor costs.

When guests serve themselves, it can indeed contribute to significant savings on labor costs for an organization. This concept is often utilized in buffet-style dining or self-service scenarios where the staff is minimized while guests take on the responsibility of serving their meals and cleaning up after themselves.

By having guests participate directly in the service process, the need for additional servers or staff members is reduced. For example, in a buffet setup, instead of paying servers to take orders and deliver food, the organization relies on guests to select and plate their own meals. This allows the business to operate more efficiently, streamline service, and reallocate labor to other necessary areas when needed.

Additionally, self-service can enhance the guest experience by providing a sense of control and choice over their dining experience, which can lead to improved customer satisfaction and loyalty. While there may be exceptions based on the type of establishment or service model being used, in general, the statement holds true as a cost-saving measure.