True or False: An important step in managing guests as quasi-employees is to carefully define the roles you want guests to play.

Defining the roles that guests are expected to play is crucial when managing them as quasi-employees in a service-oriented environment. By establishing clear expectations, organizations can guide guests on how to interact with the service experience, enhancing overall satisfaction and efficiency.

When guests understand their roles, they are more likely to engage positively, feel empowered, and contribute to creating a favorable atmosphere. This clarity also helps in reducing misunderstandings and ensures that guests know how they can help enhance their experience and that of others, which is particularly important in environments such as hotels, resorts, or theme parks.

Moreover, careful role definition can lead to better communication and coordination between staff and guests, improving operational effectiveness and fostering a sense of community. By framing guests as quasi-employees, businesses can create a more collaborative environment where both parties work together toward a shared goal of satisfaction and service excellence.