The reason organizations use lean versus rich environments when guests have to make decisions is that?

When considering the use of lean versus rich environments for guest decision-making, it's important to understand how each environment affects the decision-making process. Lean environments simplify complex choices by presenting only the essential information that guests need to make informed decisions. This is beneficial because it reduces cognitive overload.

In contrast, rich environments, despite their potential to enhance guest satisfaction through a broader range of information, can overwhelm guests with too many options. This scenario can impede decision-making as guests may struggle to process the abundant information available, leading to confusion or choice paralysis.

Thus, the reasoning behind organizations favoring lean environments when guests need to make decisions is primarily focused on the streamlining of the decision-making process. By minimizing distractions and excessive details, lean environments help guests navigate their choices more effectively without overwhelming their information-processing capabilities.