How is system failure best managed according to service management practices?

System failure in service management is best managed through systematic problem analysis. This approach involves thoroughly investigating the root causes of failures rather than just treating the immediate symptoms. By employing systematic problem analysis, organizations can identify the underlying issues that led to the failure, which enables them to implement effective solutions that address those causes, thereby preventing recurrence.

This proactive and analytical method fosters a deeper understanding of processes and service delivery, enhancing overall service quality and reliability. Moreover, it reinforces a culture of continuous improvement within the organization, as the findings from systematic analyses can inform training, resource allocation, and process redesign.

Other options like external audits or increased budgets may provide insights or resources but do not directly contribute to understanding and solving the fundamental problems causing system failures. Addressing symptoms, while often a quicker fix, may only lead to temporary relief without resolving the deeper issues that need attention.